NELSON JOSEPH MINTOH

ICT and Software Development Professional

Gembu, NG.

About

Highly accomplished ICT and Software Development professional with extensive experience in IT support, software engineering, systems administration, and AI automation, driving operational efficiency across educational, healthcare, and financial sectors. Proven expertise in full-stack development, database management, and robust infrastructure support, consistently delivering scalable technical solutions. Adept at remote collaboration and technical documentation, enhancing system reliability and user experience.

Work

Moniepoint Inc.

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Business Relationship Manager

Remote, Remote, Nigeria

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Summary

Manage merchant onboarding and POS deployment, providing critical technical and customer support to ensure seamless business operations and client satisfaction.

Highlights

Managed merchant onboarding processes and POS deployment, facilitating rapid integration for new business partners.

Provided comprehensive technical and customer support services, efficiently resolving operational and system-related issues.

Cultivated and maintained strong client relationships, ensuring high levels of service support and client retention.

Assisted businesses with operational and system-related issues, contributing to enhanced system uptime and user satisfaction.

GSS Gembu CBT Centre

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Technical Officer

Gembu, Taraba State, Nigeria

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Summary

Oversee the configuration and maintenance of network infrastructure and examination systems, ensuring stable and efficient technical operations for large-scale examination periods.

Highlights

Maintained stable ICT operations during critical JAMB and TRCN examination periods, ensuring uninterrupted service for thousands of students.

Configured and managed comprehensive network infrastructure, including routers, switches, servers, and CBT systems, enhancing reliability and performance.

Provided essential technical support for large-scale examination operations, troubleshooting hardware, software, and connectivity issues to minimize downtime.

Supported digital enrollment and operational systems, contributing to improved efficiency through technical automation and dedicated support.

Nelsonict Services Limited

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CEO & Lead Technical Consultant

Gembu, Taraba State, Nigeria

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Summary

As CEO & Lead Technical Consultant, spearheaded software engineering, networking, automation, and IT support projects, delivering comprehensive technical solutions and consultancy services to diverse clients.

Highlights

Led and supported IT operations for over 2,000 schools and institutions, providing critical infrastructure deployment and technical consultancy.

Developed and maintained robust digital systems and websites for educational and business operations, ensuring seamless functionality and user access.

Managed online communities and digital platforms, cultivating a combined following of over 20,000 users and fostering engagement.

Delivered impactful automation and data management solutions, significantly improving client operational efficiency and reducing manual effort.

Coordinated remote and on-site technical operations, providing expert technical support and digital training to organizations and users.

WAEC / NECO

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Data Capture Operator

Remote, Remote, Nigeria

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Summary

Conducted student data collection, validation, and processing, providing technical support to schools and managing large-scale data operations for examination bodies.

Highlights

Supported data operations for hundreds of educational institutions, ensuring high levels of accuracy and consistency in student data.

Conducted meticulous student data collection, validation, processing, and uploads, maintaining data integrity and operational accuracy.

Provided essential technical support to schools and examination operators, resolving data-related issues efficiently.

Assisted with large-scale data management and reporting activities, contributing to efficient administrative processes.

Created video walkthroughs for new agents and schools, streamlining onboarding and improving operational efficiency.

Dechi Health Trust Fund

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Software Engineer

Remote, Remote, Nigeria

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Summary

Developed responsive full-stack interfaces and integrated APIs for telehealth systems, collaborating with technical teams to enhance user experience and functionality.

Highlights

Developed responsive full-stack interfaces for telehealth systems, significantly improving user accessibility and engagement.

Built and integrated robust APIs and backend services, ensuring seamless data flow and optimal system functionality.

Collaborated effectively with technical teams to enhance user experience and functionality through iterative development and feedback.

Participated actively in debugging, testing, and feature implementation, contributing to the delivery of high-quality software solutions.

Education

National Teachers Institute

Kaduna, Kaduna State, Nigeria
B.Ed Integrated Science Education

Taraba State Polytechnic

Jalingo, Taraba State, Nigeria
Diploma Computer Science

Languages

English

Hausa

Fulani

Skills

Information Technology & Systems Support

ICT Infrastructure Support, Technical Helpdesk & Troubleshooting, Network Administration & Configuration, Linux System Administration, Router, Switch & Server Configuration, CCTV/DVR Installation & Support, Computer Hardware & Software Maintenance, Remote Technical Support.

Software Development

Python, PHP, JavaScript / TypeScript, React.js, Next.js, Streamlit Frontend and Web Application Development.

Data & Digital Operations

Data Collection & Validation, Cleaning & Processing, Spreadsheet Management & Reporting, Database Administration, Digital Workflow Automation, Technical Documentation, System Monitoring & Maintenance.

AI & Automation

AI Agents & Chatbots, Prompt Engineering, AI Automation Workflows, AI-Assisted Development, Workflow Optimization.

Office & Productivity Tools

Microsoft Office 365, Advanced Microsoft Excel, Word processing, PowerPoint / Presentations, Google Workspace, Outlook & Email Management, Professional Reporting & Documentation.

Collaboration & Source Control

Git & GitHub Workflows, Remote Team Collaboration, Project Coordination, Technical Communication, Cross-functional Team Support.

Projects

AI Health Assistant (Likita)

Summary

Developed an AI-powered healthcare support assistant, integrating AI-driven workflows and prompt engineering techniques.

School Management System (Segem)

Summary

Designed user-focused interfaces and operational logic for a comprehensive student registration and administration system.

Blockchain & Web3 Projects

Summary

Explored blockchain, NFT, and decentralized application concepts, including Web3 integrations and digital asset systems.

Automation & Data Processing Tools

Summary

Built Python-based automation systems for workflow optimization, data cleaning, reporting, and operational efficiency.